OSMCoach Mohamed Osama
Support
Write from the email address on your account and tell us what happened. We reply within two business days. Support is available in English and Arabic. Business hours are Sunday to Thursday, Africa/Cairo time.
Common questions
I can't sign in
Check that you are using the email address you signed up with. If you have tried several wrong passwords in a row, the account locks itself for a short period as a security measure — wait a few minutes and try again.
If you have forgotten your password, use the reset link on the sign-in screen. If the reset email does not arrive, check your spam folder, then email us and we will reset it manually.
My membership says it has ended
Your coach manages your membership. Mention it in your next check-in, or email support@coachmohamedosama.com from the address on your account, and he will restore your access — usually the same day.
I'm not getting notifications
Make sure notifications are allowed for OSM in your phone's settings, and that Focus or Do Not Disturb is not filtering them. If you recently reinstalled the app, open it once while connected to the internet so the device can re-register.
A photo or video won't upload
Uploads need a stable connection and can be large. Try again on Wi-Fi. Videos must be under 25 MB — if yours is longer than about a minute, trim it in your phone's photo app first.
If the app has never asked for camera or photo access, grant it in your phone's settings under OSM.
My level or streak looks wrong
Levels are worked out from the rep numbers you report in your check-ins, so they update after a check-in rather than instantly. Streaks count consecutive days on which you completed your work — missing a day ends the streak, and it restarts at one.
If the number still looks wrong after your next check-in, email us with the date it changed and we will look at your record.
How do I delete a progress photo?
Open the progress screen, tap the photo, and use the ✕ on it. It is removed from your record and from our storage. Your coach will no longer see it.
How do I delete my account?
Email axissolutions001@gmail.com from the address on your account with the subject "Delete my account". We confirm, then erase your personal data, photos and videos within 30 days. You do not need to give a reason.
Is my data private?
Your photos, measurements and check-ins are visible to you and your coach only — never to other clients. The one exception is the challenge leaderboard, which shows your name and profile picture to other clients if you take part. The full detail is in our Privacy Policy.
Questions about your training
Anything about your plan, your meals, an injury, or a movement you are struggling with belongs in your weekly check-in — that is what your coach reads. Use the email above for account and technical problems, and the check-in for coaching.
OSM gives general fitness and nutrition guidance, not medical advice. If you are injured, unwell, or unsure whether training is safe for you, speak to a doctor first.